replacementpolicy

We do not accept returns. We offer replacement only if the product is damaged in transit. Please report transit damage within 48 hours of delivery.

Eligibility

A replacement is approved only when:

• The product was damaged during shipping
• You report within 48 hours of delivery with required proof (see below)

Note: Cosmetic dings on the outer box alone are not eligible if the product is intact.

What to send us (within 48 hours)

Email/WhatsApp the following:

1. Order ID
2. Photos:
   • Shipping label on the box
   • Outer box (all sides)
   • Inner packaging (bubble wrap, fillers)
   • Close-ups of the damage on the product
3. Unboxing video (preferred but not mandatory) captured from the moment of opening

Keep the original packaging until we confirm the case.

What isn’t covered

• Requests after 48 hours of delivery
• Normal variations in color/finish (hand-finished items)
• Minor paint specks or size tolerance (±5–10 mm)
• Damage due to misuse, improper handling, or cleaning
• Packaging-only dents when the product is fine

Process & Timeline

1. Submit the details above within 48 hours
2. Our team verifies within 24–48 business hours
3. If approved, we ship a free replacement of the same item/variant
4. If the same variant is unavailable, we’ll offer a similar alternative or a refund to the original payment method

We may request a reverse pickup of the damaged piece or ask you to dispose it safely—follow the instructions we provide.

How to report

• WhatsApp/Phone: +91-6364137903
• Email: support@dappersshop.com
• Hours: Mon–Sat, 10:00–18:00 (Bengaluru, Karnataka)

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Short version (if you want a compact page)

No returns. Replacement for Transit Damages ONLY.
Report within 48 hours with order ID + photos (box, inner packing, damage) and, if possible, an unboxing video. After verification (24–48 hrs), we ship a free replacement. If unavailable, we offer a similar item or refund. Contact: +91-6364137903 • support@dappersshop.com.